Frequently Asked Questions

Where is my order?

You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.

How do I track my order?

Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some delivery methods may not provide tracking information.

Can I save my shopping basket and complete my order later?

Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.

Can I speak to someone about a problem on the website?

  • Try our live support 9:00am – 6:00pm, Monday – Friday
  • Email customer service: 
  • Call customer service: , 9:00am – 6:00pm, Monday – Friday

What can I enter in the search box?

See the Searching for Products section for more information.

How do I reset/change my password?

Forgot Password
If you have forgotten your password, you can easily request your password to be reset.
Change password
If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions provided.